Effective Date: 04/10/2025
Last Updated: 04/10/2025

1. Overview

Sovra respects your privacy and complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable data protection laws. This policy describes how we collect, use, and protect your information.

2. What We Collect

Name, email, and zip code when you sign up for SovraCard

Health-related information you voluntarily submit for SovraCard creation

Practitioner profile details, including services, credentials, and pricing

Payment-related data (processed securely by Stripe or other providers)

Usage data (e.g., pages visited, forms filled)

3. How We Use It

To create SovraCards and connect users with providers

To enable appointment booking and communication

To improve platform features and performance

To notify you of new features or platform updates

For legal or security compliance as required

4. HIPAA Compliance

All patient data shared through SovraCard and Sovra’s platform is encrypted in transit and at rest. We use HIPAA-compliant practices in data handling and limit access to authorized personnel only.

5. Data Sharing

We do not sell or share your personal information with advertisers.
We may share data:

With your explicit consent (e.g., SovraCard shared with a provider)

With service providers helping us run the platform (e.g., Stripe, hosting)

As required by law or health regulations

6. Cookies and Tracking

We use cookies for essential site functionality and anonymized analytics. You can adjust your browser settings to block cookies at any time.

7. Data Retention

We keep user-submitted data as long as necessary to provide services or comply with legal obligations. You can request deletion at any time.

8. Your Rights

Request access to your data

Request changes or deletion

Opt out of marketing communications

File a complaint with our team or applicable regulatory agency

9. Contact Us

Questions? Reach us at:
📧 support@sovra.care
📍 Innovative CIOs, LLC